a) What is 71lbs? We are a software company that has a "set-and-forget" system that allows our customers to easily and automatically collect their FedEx & UPS late shipment refunds (the FedEx & UPS money-back-guarantee). b) What is the FedEx & UPS money-back-guarantee (MBG) policy? Every FedEx & UPS parcel shipment comes with a money-back-guarantee. If your overnight or ground shipment is late, even by 60 seconds, you should get 100% of your money back. Click on images below to learn more about the FedEx MBG and UPS MBG. c) Why not do my audits in-house? You can certainly do. The trade-off is opportunity cost. If 4-6% of shipments are potentially late, it means you have to manually audit 94-96 "good" shipments to find the 4-6 that are "late". If you have the people and resources to do th