Devoted to quality, H & M Diamonds inspects every piece of merchandise at least twice. The first inspection is done at the manufacturers according to our stringent requirements. A second inspection is done again by our trained quality inspectors after we receive the items before they are declared fit to sell to our customers. Additional inspections occur, such as on any item that has been sized or had custom work done, as well as spot inspections during packaging for shipping directly to a customer or to a store. Our People, Professional and Passionate The passion for beautiful jewelry and exquisite service runs deep at H & M Diamonds, from our buyers who scour the world to find just the right merchandise to delight our customers, to finance personnel going the extra mile to ensure a refund is processed promptly, to our sales team whose vast knowledge of both products and people can help guide our customers through the most difficult of purchasing decisions. H & M Diamonds provides a rigorous professional training program for all associates who will be working with customers to instill detailed knowledge of gemological factors and a standardized professional and service-oriented demeanor, ensuring customers always receive a courteous and knowledgeable experience.