Internet-based companies often become strained as their sales volume grows; the need to keep a variety of products in stock increases purchasing costs and cuts into customer service budgets. Some companies resort to impersonal and ineffective methods of support, such as overseas call centers that may have limited product knowledge. LoTN wants to do better than that. LoTN sells a variety of computer parts for customers ranging from individuals to large businesses, including complete desktop and rack mount systems, processors, storage devices and memory. Regardless of the customer or purchase size, the company's goal is to provide comprehensive, individualized service that larger computer companies abandoned long ago.