For local clients (100 mile radius,), I hire contractors to work the IT help desk, and go on site to install or fix for clients. For outside the Boston Area, have partners in many cities who will help desk. and go to thei local area clients in remote locations. Also, clients are helped in many foreign countries, ie. Australia, England, Germany, Spain and Japan. Another part of the business is the design of new software applications and the development project management. In most cases, the software development is contracted. For other functrions of the company (HIPPA complience, medical device development, etc.) brows tthe Boston Systems website (bostonsystems.com)