Based in Grand Rapids with an office in Farmington Hills, Prime Insurance Service is a statewide provider of health care, life, dental, vision and disability insurance policies. The 34-year-old agency specializes in providing a wide range of health care insurance packages for individuals who are eligible for Medicare or looking for coverage during open enrollment and Special Election periods. Chuck and Tim Henk, the two principles of Prime Insurance are licensed health and life insurance agents. They have made it a priority to respond within one hour to inquiries from individuals about health insurance. Prime Insurance Service does not charge its clients fees or commissions for its work –– the costs are borne by the insurers. Individuals pay the same for policies written by Priority Health or Blue Cross Blue Shield regardless of whether they deal directly with those insurance companies or have Prime Insurance originate the policies.