Connect First is a boutique provider of SaaS (cloud based) call center solutions including: SaaS (cloud based) call center platform Cloud Routing SaaS ACD SaaS Predictive Dialer Call Tracking Call Center Disaster Recovery Solutions Customized IVR Solutions - both for inbound and outbound Connect First provides a better suite of hosted call center management products than most million dollar premise-based call center solutions. With almost no up-front costs, unlimited scalability, and better flexibility, our system works for you to achieve all your call center goals. We can enable you to easily and seamlessly create a workforce of at-home and location-based call center agents, allowing you to focus on your business instead of your infrastructure.