Castel's award-winning and patented customer interaction management system, consists of a set of software solutions for outbound dialing, inbound call distribution, and inbound/outbound call blending. We designed Castel Connects to work with most existing server and switching environments, and to integrate with your existing customer contact applications to fully integrate business-critical functions, such as collections, telemarketing, and customer service. Businesses across the country are currently using CastelConnects for a variety of dynamic customer contact applications, including: •Collecting delinquent accounts •Payment reminders •Scheduling appointments •Follow-up service calls •Prospecting for new customers •Precision marketing programs •Market research •Database clea