We help businesses impress their customers, and employees. We teach companies and business owners how to create a proprietary service culture for their business so they don't make things up as they go along. Through strategic planning, service leadership, community outreach, benchmarking & training we help clients build a culture that will serve their objectives well into the future. Our signature branded training, SCI, Spicy Customer Interactions, is a new innovative approach and better way to interact and manage Customer Experience, Employee Engagement and Leadership Positioning. At DP&A, we know you love happy customers. The number one problem in the business community is that most businesses think their customer service is good enough. But 91% of customers don't agree.