For consumers, the online training program allows the user to learn about hospice in a self paced program addressing hospice philosophy and history, infection control, privacy, death and dying, bereavement, alternative therapies, interdisciplinary teams, communication, and basic introductory information presented to new volunteers. For hospice agencies, a personalized site gives the volunteer manager the opportunity to monitor the progress of the volunteer during the computer training and begin to form the bond by communicating feedback to responses on the final essay questions.