100% SATISFACTION GUARANTEE Even the best companies make mistakes. Although we work hard to provide best-in-class cyber security and support services, sometimes a support issue turns out to be more troublesome than we expected. If you are unsatisfied with any aspect of our service, please tell us about it! We guarantee that we will do everything we can to make it right. HOW WE GUARANTEE YOUR SATISFACTION Every service we provide comes with a 7-day, 100% satisfaction guarantee. If the same issue crops up again within 7 days after completion of your service, please let us know and we will fix it again at no additional charge. Our mission is to secure and support the world’s technology. We work hard to make sure our hundreds of thousands of customers love our services. If the problem we worked on returns, or if you’re not satisfied with your experience for any reason, please contact us within 7 days and we will do everything possible to make it right. WHAT IF MY ISSUE CANNOT BE FIXED? We are able to support more than 98% percent of all our clients computer issues. We will try everything we can to find the right solutions including taking the time to research each issue, escalating the issue to a senior technician or even sending a local SNS professional technician to your house. If we cannot solve your issue, we will be happy to issue a refund for the work that wasn’t able to be completed.