As a licensed plumbing and heating contractor, we insist that our technicians attend regular technical training programs. They are also trained in communication skills, sales and management. They are drug-free, neat in appearance, mindful of their speech and respectful of your property. In short, they are truly an elite group of whom we are very proud. When our technician arrives at your home for a plumbing or heating diagnosis and repair, we will not leave until the problem is fixed and you are 100% satisfied. If you are not fully satisfied with the service we have provided, we will refund your money. If our technicians smoke or swear in your home, do not wear shoe covers or leave your house without cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it absolutely free. Our goal is to provide you with "The Ideal Solution To Life's Not So Ideal Problems." We are a member of the BBB, CFIB, and the St. Catharines Thorold Chamber of Commerce