Our mission is to provide the most efficient ITSM solution on the market, at an affordable price. In a context where most ITSM software are difficult to use, require days even weeks to implement, are based on old technologies, were been "patched" to comply with ITIL specifications, are used only by technical support staff because too expensive, we offer a viable alternative. What is important to us? Simplicity. Simplicity. Simplicity. Why take the path of complexity when there is a simple alternative? Most ITSM solutions are complex to use. Often, tasks performed on a regular basis will not be intuitive. The result of this is with time, users will tend to avoid using the software. Octopus allows an easy to use, quick to implement and more cost-effective way to use ITSM.

Xcel Source is a privately held Canadian distributor specializing in the distribution of PC & Mac accessories, lifestyle accessories for iPhone, Blackberry and tablets, as well as antivirus, application and gaming software for both PC and Mac platforms. In business for over 16 years, Xcel's team utilizes their extensive knowledge and experience to service and supply over 1000+ independent computer and consumer electronic resellers, educational resellers and online e-tailers Canada-wide.