Some examples of Technical Author Services products include: "Know Your Customer Policy". Document for an overseas client seeking merchant credit card facilities from a Bank. The document provided was exactly what the client wanted and they were successful in obtaining the credit facilities they wanted. A complaints process training manual for a large Telecommunications Company. the company wanted a training manual to train their people on a specific and somewhat involved process for handling complaints. This ended up as a 50 page manual with full instructions including screen shots and a developed process for handling all types of complaints the company receives including a process regarding the Telecommunications Ombudsman. An instruction book for a large US silver coin production com