Incompetent. Do not use. We had them come out to fix our minisplit Fujitsu unit. They found a capacitor board blown and charged me $470 for a part that we found out later cost $79.66 and required cash up front before they would order it. After installing the part unit still did not work. They tried to tell me I needed a new unit for $6800. They refused to deal with the warranty and have yet to give me a proper receipt for the part. After not showing up for multiple appointments and almost 2 months we called another company. UGNasons. They came out found 3 more boards out and informed me that when one blows others do too and the standard procedure is always to check all boards once one is found blown. Within a week I had my unit fixed and it is running wonderfully and all parts were covered under warranty. Also MPG charged $189 for a visit UGNasons charged $125. We paid MPG $848 and got no where. UGNasons was only $250 for the labor of two visits and they dealt with the warranty of the parts. I reported this to the Better Business Bureau.