We specialize in automating phone centers and customer service in-bound lines for small and medium sized business. For a typical small business customer, our IVR systems can allow you to re-task your call center employees, who would otherwise spend valuable resources on mundane and routine tasks. Any phone task that can be automated or retrieved from a database, can be implemented onto an IVR system. Imagine if you are a money services company that sells money orders. Depending on your volume of sales, on any given day, you probably receive 200-300 calls from your customers who want to inquire about the status of their money orders. You also probably spend 4-8 minutes on the call with each customer. This translates into approximately 50 calls per customer service employee per day. Additionally, some of you customers probably require more in-depth help, but with your call volume, you either have to hire additional staff members or you become ineffective in providing quality service that your customers deserve. Whatever Telephony Solutions you're looking for, contact IVR Lab LLC today. We'll work with you to determine the best Telephony Solution or IVR System for your Small Business and customize it to your particular product, service, website and database. You'll save thousands and enjoy the Best ROI using our Advanced Telephony and IVR solutions.

Virtual IT Group provides exception white-glove IT support to small and medium-scale businesses. Headquartered in Tampa, Florida - our services include managed IT support, cybersecurity, cloud technology, VoIP & connectivity, and co-managed IT solutions. Our dedicated team with over 35 years of industry expertise helps manage and optimize technology infrastructure. Also, it allows you to focus on core business activities. We take pride in delivering responsive and reliable services to empower businesses everywhere. Thrive in this technology-driven world with personalized IT solutions.

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For modern businesses, technology is essential. It’s there to help you run your company and navigate your daily operations, but technology can only support your business when IT is properly managed. When a problem arises, unsupported technology can negatively impact your business. This is why many companies have realized the value of having properly managed IT and are now turning to outsourced IT support not only to solve their current technical issues, but also as an investment for their future. As a business owner, it’s time you take hold of the steering wheel and drive your organization to success with the help of effective IT management.

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Telephone systems from Nortel Norstar, Panasonic, and Panasonic Retail Cashier Units up to 30 or more units per site.